Find answers to common questions about orders, shipping, returns, and more.
Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account and navigating to the Orders section.
We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure and encrypted.
Each product page includes a size guide with measurements. If you are between sizes, we recommend sizing up for a more relaxed fit. You can also contact our customer service for personalized sizing advice.
We begin processing orders immediately, but contact us as soon as possible if you need to make changes. We will do our best to accommodate your request before the order ships.
Yes, we offer gift wrapping for $5.00. You can select this option during checkout and include a personalized message.
Contact our customer service team at returns@alunea.com with your order number. We will provide you with a prepaid return shipping label and instructions.
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location. All international orders may be subject to customs duties and taxes.
You can reach us by email at hello@alunea.com or by phone at +1 (555) 123-4567 during business hours (Monday-Friday, 9am-6pm EST).
